Flexential Employee Job Reviews in the United States

"I have been with this company for about three years, and during that time my pay has gone up a whopping 30 cents. When I first started it seemed like a great company; unlimited PTO, decent health benefits, friendly and fun coworkers and a reasonable manager. But, after about a year things started to turn sour. The old manager swapped companies, which in turn gave us a new manager who has a more "do as you're told, no questions asked" management style. This same manager told us in a meeting once, that he "could run down to McDonald's and hire a bunch of burger flippers, and they'll probably do a better job than you." Wow. Ok. As you'd expect, HR was contacted, and again as you may expect if you're already an employee of Flexential, nothing happened. Aside from local issues, there are many things this company is doing wrong. They care more about people at the corporate level and keeping investors happy than they care about the people doing the ground-level work (TAAs, Facilities, even Support Analysts). For example, last year during the height of COVID-19 they used that as a justification to put raises on hold, eliminate 401k matching, and fire a few dozen people. Although the CEO did admittedly take a pay cut, the people at the corporate level still received bonuses. Shocker. And don't even get me started on pay rates and promotions. One of my coworkers who was hired a year before me was hired at $18.50 an hour. I was hired in at $17.50. The newest guy this year is making $16.50. They are subtly and casually devaluing the TAAs and they think no one is going to notice. Oh, we're noticing. Why do you think so many sites are running so low on people? People aren't happy with their pay, but we also have no idea how to get promoted. The one guy I know of who was promoted at my market admits that he has no idea why he got it. Nothing against this guy, but there were no clear patterns leading to a promotion. Leadership rarely responds to e-mails. I could go on..."

"I only worked at Flexential for 5 months before I was laid off due to COVID-19. I respected my team highly and the work they do of colocation and cloud managed services is certainly an important one. My drawback to offering a more positive review of this company is the fact that they sometimes do not listen to their employees and plow ahead with doing things "as usual" to "get the job done". This oftentimes results in failures and customer impact that could have been avoided. I wish them the best of luck in the future."

"This company is in the process of merging four companies into one new enterprise. They are in the early stages and are trying to support too many service offerings across a plethora of diverse and disparate platforms to too many existing clients ."

"Flexential has a good breadth of services and a compelling story but there are a lot of challenges internally executing implementations. Lack of communication on changes to products and slow pace of innovation can make it very difficult to be confident whether the products being sold is still the way it is implemented/supported."

"Solid company with great team members on a trajectory to succeed in all they do."

"Good platform, but ca be improved to feel long."

"Lots of issues after a merger. Went from carrying about the people and the clients to only focusing on profit and personal gain."

"Would prefer not to share this info as part of an application."

"A buyout/merger with the company formerly known as ViaWest turned the best company I've ever worked for into a 'meh' experience. Workload has increased, policies/procedures/systems are constantly changing, changes are ill-planned and communicated. Benefit costs to employees increased substantially while pay did not. Upper management only uses financial outcome to make decisions without regard to client or employee happiness. Company has no culture beyond local camaraderie. It was perceived that the merger would offer new opportunities for growth with the larger company but the only thing it has brought is chaos, low customer/employee morale and additional workload. Little advancement for current employees as the company does not publicize open positions internally before posting publicly so outside hires are the norm."

"Behind the times, lacking in sales performance."