Working at Verizon Communications in Murfreesboro, TN: 2 Employee Job Reviews by Real Employee working in Murfreesboro, TN Area

"I have worked for Verizon since early 2019. While the culture of the company has the presence of being employee friendly, the nature of the job will burn most people out very fast. The turnover rate is approximately 20 to 25 percent, The training does a decent job of preparing you for what to expect but can be incorrect due to the constant changes and poor communication from decision-makers."

"I worked as a CSR at Verizon for 1 year. The company itself is amazing. Awesome pay and benefits. Lots of paid time-off. Also lots of incentives that comes with the job. Verizon REALLY cares about their employees and it shows. Supervisors are very active in their reps careers and meet with you once a week t discuss goals... Now, the job as a Customer Service Rep, was very challenging. It is a very "stats/numbers" driven position. There are about 10 stats you need to hit. It was very stressful and the stress affected my personal life at home. I started to dread going into work everyday. If I had possibly switched departments, I would've been much happier. But a CSR at Verizon is very challenging due to the numbers, high volume of calls, and the amount of angry customers you're talking to a day. You MUST have tough skin with this job, it is not for the soft hearted and I learned that the hard way. You will be cussed and yelled at daily by customers, and must put on a happy face and voice.. Basically grin-and-bare-it. If you are a numbers driven person, and have an easy time handling escalated situations often, then this is the job for you."