Charter Communications Employee Reviews for Troubleshooter

"Decent pay, horrible schedules. Never a straight answer."

What do you like about working at Charter Communications?

"The paycheck was decent. Compared to my co-workers, advisors, and coaches, dealing with irate, incompetent customers was a vacation. Paid holidays off or you can sign up to work them for double time and a half."

Do you have any tips for others interviewing with this company?

"Be sure you are clear and firm about what you expect from an employer. Honestly, they will try to fit themselves into that box. Do your research. If you value integrity, yours and that of a company that you are going to represent, I'd think twice. If you actually want the job, make sure you have some experience in troubleshooting over the phone, inbound calls, and of course, sales."

What don't you like about working at Charter Communications?

"Dishonesty. I was hired and told I would only have to work the overnight shift during training. Near the end of training, I was told it would be a couple of weeks after training. Soon after that I was told it'd be more like a few months... later that same day I was told it would be more like six months. Nobody ever knew anything about nothin'. Oh, also, I was hired for technical support then suddenly, it's all about sales, sales, sales! I am not a salesperson. I told the company when I was offered the job that I fix things, they told me the job was about fixing things... BAIT AND SWITCH! Even to the employees. So customers, we don't doubt you when you say you were told a million things by Charter because hey, we were, too. They also pushed us to move people from old, more expensive prices to new, less insane ones. Only here's the problem: people had their services the most expensive way (ala cart, not in a package), so moving them to something more than they had, we actually lost revenue and we got in trouble. How are we supposed to make sales and profit without screwing either the company or the customer because someone 12-24 months ago wanted to be greedy."

What suggestions do you have for management?

"If your goal in spending all of this money for new training, staff, and key players is to improve your image and the actual company, don't start and then go back to your old, bad habits.Be honest with your employees and your customers. If you can't do that, you've got a big problem. With your employees, don't leave us in the dark! We'd rather know our fate regarding how long we have to work a specific schedule than hearing I don't know from someone who should, but specifics from an underling. Also, don't change our schedules with such little notice and absolutely no input from us. If you want people to give you two weeks notice, lead by example."